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Last Updated: June 8, 2026
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The reference interview
The Reference Interview
The Reference Interview
The Reference Interview
Background on The Reference Interview
Follow these steps for great customer service at the Kansas City Public Library! INF1310 Section 0101 Victoria Baranow Karolina Majka Holly Mayson Claire Baker. This video for public librarians discusses approaches to helping library patrons with legal research questions. "Do you have any books on law?” *“I need information on bats.” Have customers ever asked you general or ambiguous questions ... In this Digital Byte, Kristie talks about the importance of This is a training video I created for EDP 632 using Gagne's Nine Events of Instruction. For the purposes of this video, learners ...
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