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Last Updated: June 9, 2026

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Chapter 3 The Reference Interview

Chapter 3 The Reference Interview

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The Reference Interview

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The Reference Interview

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The Reference Interview

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or how to answer a question like a Librarian!

Overview on Chapter 3 The Reference Interview

Follow these steps for great customer service at the Kansas City Public Library! This is a training video I created for EDP 632 using Gagne's Nine Events of Instruction. For the purposes of this video, learners ... Welcome to lesson 10. In this video, I discuss the crucial

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