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This is a training video I created for EDP 632 using Gagne's Nine Events of Instruction. For the purposes of this video, learners ... This video for public librarians discusses approaches to helping library patrons with legal research questions. Follow these steps for great customer service at the Kansas City Public Library! Be clear and be realistic when you ask for research help. INF1310 Section 0101 Victoria Baranow Karolina Majka Holly Mayson Claire Baker.
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Successful Reference Interview
How to Conduct A Successful Reference Interview
The Reference Interview
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Last Updated: June 16, 2026
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